Your privacy matters to us. We are transparent about how we collect, use, and protect your personal information.
At Energy Reports, we are committed to protecting your privacy and handling your personal data with the utmost care and transparency. We will never sell your personal information to third parties, and we will only use it for the purposes described in this policy. Your trust is the foundation of our service, and we take our data protection responsibilities very seriously.
Energy Reports ("we", "us", or "our") is an independent energy analysis and advisory service. For the purposes of applicable data protection law, we are the data controller responsible for the personal information we collect and process. Our registered address is 500 Green Innovation Drive, Suite 400, Chicago, IL 60601, USA. You can contact our Privacy Team at [email protected] or by calling .
We collect personal information in several ways, depending on how you interact with us. The types of information we may collect include:
| Purpose | Legal Basis | Retention Period |
|---|---|---|
| Delivering personalised energy reports and analysis | Contract performance | 7 years from report date |
| Responding to enquiries and providing customer support | Legitimate interests | 3 years from last contact |
| Sending newsletters and energy saving tips | Consent | Until unsubscribe + 1 year |
| Improving our analysis methodology and services | Legitimate interests | Anonymised after 2 years |
| Producing aggregated research and statistics | Legitimate interests / Public interest | Indefinitely (anonymised) |
| Complying with legal and regulatory obligations | Legal obligation | As required by law |
| Detecting and preventing fraud and security threats | Legitimate interests / Legal obligation | 5 years from detection |
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your information in the following limited circumstances:
Depending on your location, you may have various rights in relation to your personal data. These may include:
You have the right to request a copy of the personal information we hold about you, along with information about how we use it.
You have the right to ask us to correct any inaccurate or incomplete personal information we hold about you.
In certain circumstances, you have the right to ask us to delete your personal information from our systems.
You have the right to ask us to limit the way we use your personal information in certain circumstances.
Where processing is based on consent or contract, you can request your data in a structured, machine-readable format.
You have the right to object to our processing of your personal information where it is based on legitimate interests.
Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with your relevant data protection supervisory authority if you are unhappy with how we handle your data.
To exercise any of these rights, please contact our Privacy Team at [email protected]. We will respond to all requests within 30 days.
We implement robust technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include end-to-end encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication for system access, regular security audits and penetration testing, and comprehensive staff training on data protection and information security.
While we take all reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on our website and, where appropriate, by sending an email notification to registered users. We encourage you to review this policy periodically. The date at the top of this policy indicates when it was last updated.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Privacy Team at [email protected] or write to us at Energy Reports, Privacy Team, 500 Green Innovation Drive, Suite 400, Chicago, IL 60601, USA.